Claro, estamos pendientes para una demo general de todas estas herramientas, en cuanto tengamos armado el evento lo publicaremos en el sitio de la comunidad http://www.itcommunity.com.gt/
Hoy quiero iniciar con una herramienta que sera muy util para que los profesionales de IT mejoren el tiempo de Respuesta de Troubleshooting.Se recuerdan de los problemas de usuario?, cuando te toca estar en el help desk, la primera pregunta al usuario es... que fue lo que hizo?, y la respuesta tipica "Nada, estaba funcionando y luego fallo..." jejeje.
Creanlo o no, en algunas ocaciones realmente es asi [ok, demos la oportunidad de la duda a nuestros curiosos usuarios], pero como te explica el usuario que pasos realizo antes de que ocurriera un memory dump, o se frezeara la aplicacion, dificil no? Recordemos que nuestros usuarios no escribieron el kernel de Windows, asi que toda la info en Hex, tiene cara de Chino.
La solucion viene en una nueva herramienta incluida en Windows 7, llamada Problem Steps Recorder, para llegar a ella, Start, en la linea de search tecleamos PSR, seleccionamos Start Record y ya estamos listos para reproducir el error.
Al obtener el error, seleccionamos Stop Record y el PSR genera un archivo .zip dentro del cual existe un .mht [una pagina web], en la cual muestra que pasos realizo el usuario antes y durante la falla. De forma interesante la herramienta, incluye Screenshots, ingreso de teclado, versiones de programa, etc, para que help desk tenga toda la informacion a mano.
Ahora nuestros usuarios pueden enviar por email este archivo y recibir una mejor ayuda. :o)
Les adjunto el output de texto de una demo de falla [tarjeta de red deshabilitada] para que tengan idea, recuerden CADA paso incluye un ScreenShot.
Interesados en mas temas de Windows 7? Envienme sobre que temas les gustaria que escribiera, a mi email guajardo@hotmail.comJG
Recorded Problem Steps
This file contains all the steps and information that was recorded to help you describe the problem to others.
Before sharing this file, you should verify the following:
The steps below accurately describe the problem.
There is no information below or on any screenshots that you do not want others to see.
Passwords or any other text you typed were not recorded, except for function and shortcut keys that you used.
You can do the following:
Review the recorded problem steps
Review the recorded problem steps as a slide show
Review the additional details
Problem Steps
Problem Step 1: User left click on "Start (push button)" in "Start"
Problem Step 2: User left click on "Windows Live Messenger (menu item)" in "Start menu"
Problem Step 3: User left click on "Password: (editable text)" in "Windows Live Messenger"
Problem Step 4: User keyboard input in "Windows Live Messenger" [...]
Problem Step 5: User left click on "Sign in (push button)" in "Windows Live Messenger"
Problem Step 6: User left click on "Troubleshoot (push button)" in "Windows Live Messenger"
Problem Step 7: User left double click on "Start (push button)" in "Start"
Problem Step 8: User left double click on "Search Box (editable text)" in "Start menu"
Problem Step 9: User keyboard input in "Start menu" [... Enter]
Problem Step 10: User keyboard input in "C:\Windows\system32\cmd.exe" [... Backspace ... Enter]
Problem Step 11: User mouse wheel up on "Page down (push button)" in "C:\Windows\system32\cmd.exe"
Problem Step 12: User left click on "Not Connected You are currently not connected to any networks. (push button)"
Problem Step 13: User left click on "Open Network and Sharing Center (link)" in "View Available Networks"
Problem Step 14: User left click on "Change adapter settings (link)" in "Network and Sharing Center"
Problem Step 15: User left click on "Disabled (editable text)" in "Network Connections"
Problem Step 16: User left click on "Enable this network device (push button)" in "Network Connections"
Additional Details
The following section contains the additional details that were recorded that can help find a solution for your problem.
These details help accurately identify the programs and UI you used while recording the problem steps.
This section may contain text that is internal to programs that only very advanced users or programmers may understand.
Please review these details to ensure that they do not contain any information that you would not like others to see.
Recording Session: 4/16/2009 12:02:38 PM - 12:03:49 PM
Problem Steps: 16, Missed Steps: 0, Other Errors: 0
Operating System: 7000.0.x86fre.winmain_win7beta.081212-1400 6.1.0.0.2.1
Problem Step 1: User left click on "Start (push button)" in "Start"
Program: Windows Explorer, 6.1.7000.0 (winmain_win7beta.081212-1400), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE
UI Elements: Start, Start, Button
Problem Step 2: User left click on "Windows Live Messenger (menu item)" in "Start menu"
Program: Windows Explorer, 6.1.7000.0 (winmain_win7beta.081212-1400), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE
UI Elements: Windows Live Messenger , Frequently used programs, SysListView32, DesktopProgramsMFU, Start menu, DV2ControlHost
Problem Step 3: User left click on "Password: (editable text)" in "Windows Live Messenger"
Program: Windows Live Messenger, 14.0.8064.0206, Microsoft Corporation, MSNMSGR.EXE /BACKGROUND, MSNMSGR.EXE
UI Elements: Password:, DirectUIHWND, Main Window Class, Windows Live Messenger, MSBLWindowClass
Problem Step 4: User keyboard input in "Windows Live Messenger" [...]
Program: Windows Live Messenger, 14.0.8064.0206, Microsoft Corporation, MSNMSGR.EXE /BACKGROUND, MSNMSGR.EXE
UI Elements: DirectUIHWND, Main Window Class, Windows Live Messenger, MSBLWindowClass
Problem Step 5: User left click on "Sign in (push button)" in "Windows Live Messenger"
Program: Windows Live Messenger, 14.0.8064.0206, Microsoft Corporation, MSNMSGR.EXE /BACKGROUND, MSNMSGR.EXE
UI Elements: Sign in, DirectUIHWND, Main Window Class, Windows Live Messenger, MSBLWindowClass
Problem Step 6: User left click on "Troubleshoot (push button)" in "Windows Live Messenger"
Program: Windows Live Messenger, 14.0.8064.0206, Microsoft Corporation, MSNMSGR.EXE /BACKGROUND, MSNMSGR.EXE
UI Elements: Troubleshoot, DirectUIHWND, Windows Live Messenger, DUIDialog
Problem Step 7: User left double click on "Start (push button)" in "Start"
Program: Windows Explorer, 6.1.7000.0 (winmain_win7beta.081212-1400), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE
UI Elements: Start, Start, Button
Problem Step 8: User left double click on "Search Box (editable text)" in "Start menu"
Program: Windows Explorer, 6.1.7000.0 (winmain_win7beta.081212-1400), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE
UI Elements: Search Box, Search programs and files, DirectUIHWND, SearchEditBoxWrapperClass, Search Box, Desktop OpenBox Host, Start menu, DV2ControlHost
Problem Step 9: User keyboard input in "Start menu" [... Enter]
Program: Windows Explorer, 6.1.7000.0 (winmain_win7beta.081212-1400), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE
UI Elements: DirectUIHWND, SearchEditBoxWrapperClass, Search Box, Desktop OpenBox Host, Start menu, DV2ControlHost
Problem Step 10: User keyboard input in "C:\Windows\system32\cmd.exe" [... Backspace ... Enter]
Program: Windows Command Processor, 6.1.7000.0 (winmain_win7beta.081212-1400), Microsoft Corporation, CMD.EXE, CMD.EXE
UI Elements: C:\Windows\system32\cmd.exe, ConsoleWindowClass
Problem Step 11: User mouse wheel up on "Page down (push button)" in "C:\Windows\system32\cmd.exe"
Program: Windows Command Processor, 6.1.7000.0 (winmain_win7beta.081212-1400), Microsoft Corporation, CMD.EXE, CMD.EXE
UI Elements: Page down, Vertical, C:\Windows\system32\cmd.exe, ConsoleWindowClass
Problem Step 12: User left click on "Not Connected You are currently not connected to any networks. (push button)"
Program: Windows Explorer, 6.1.7000.0 (winmain_win7beta.081212-1400), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE
UI Elements: Not Connected You are currently not connected to any networks., User Promoted Notification Area, User Promoted Notification Area, ToolbarWindow32, SysPager, TrayNotifyWnd, Shell_TrayWnd
Problem Step 13: User left click on "Open Network and Sharing Center (link)" in "View Available Networks"
Program: Windows Explorer, 6.1.7000.0 (winmain_win7beta.081212-1400), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE
UI Elements: Open Network and Sharing Center, DirectUIHWND, View Available Networks, NativeHWNDHost
Problem Step 14: User left click on "Change adapter settings (link)" in "Network and Sharing Center"
Program: Windows Explorer, 6.1.7000.0 (winmain_win7beta.081212-1400), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE
UI Elements: Change adapter settings, CPNavPanel, Explorer Pane, DirectUIHWND, DUIViewWndClassName, Network and Sharing Center, ShellTabWindowClass, Network and Sharing Center, CabinetWClass
Problem Step 15: User left click on "Disabled (editable text)" in "Network Connections"
Program: Windows Explorer, 6.1.7000.0 (winmain_win7beta.081212-1400), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE
UI Elements: Disabled, Local Area Connection, Items View, DirectUIHWND, ShellView, SHELLDLL_DefView, CtrlNotifySink, DirectUIHWND, DUIViewWndClassName, Network Connections, ShellTabWindowClass, Network Connections, CabinetWClass
Problem Step 16: User left click on "Enable this network device (push button)" in "Network Connections"
Program: Windows Explorer, 6.1.7000.0 (winmain_win7beta.081212-1400), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE
UI Elements: Enable this network device, Command Module, Explorer Pane, DirectUIHWND, DUIViewWndClassName, Network Connections, ShellTabWindowClass, Network Connections, CabinetWClass
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